Client services
Have a question?
For general enquiries and costs speak with our friendly Client Service Manager — request a call back or book a telehealth session today. For any clinical questions, book a telehealth appointment and get clear answers about your risk, and your next step.
- Response within 3 business days
- Australian-based team
- Mon-Fri, 9am-5pm AEST
Ways to reach us
Choose how you'd like to get in touch
Whichever way suits you best, you’ll get clear, unhurried answers from a real person.
For general enquiries and costs fill in the form below and a client services manager will call you back, Monday to Friday, 9am–5pm AEST (Sydney)
All clinical questions must be answered by a doctor, please book a telehealth consultation.
Speak with a registered Australian doctor about your risk, and your eligibility.
Prefer to write it down? We respond within 3 business days with clear, personalised guidance.
*We can help with information for Early Detection Services. We can't discuss symptoms or give medical advice. If you have symptoms or health concerns, please speak to your doctor.
FAQs
Frequently asked questions
Find quick answers to the questions we hear most.
Comprehensive prevention and early-intervention care is largely not covered by Medicare or private health insurance, so any out-of-pocket costs should be clear to you before you proceed. This is both good practice and something we are committed to.
A consultation with a doctor may have an out-of-pocket cost, depending on the service and whether a Medicare rebate applies. Where a doctor recommends any further assessment or ongoing care, that may also have a cost that is not covered, or not fully covered, by Medicare or private health insurance. Costs can vary, so we encourage you to ask what to expect before proceeding, so you can make an informed decision. If cost is a concern, a doctor can talk with you about the options available to you
Yes, you do. There are three ways to access a referral: through an appointment with your regular GP, an appointment with a specialist, or via a telehealth consultation.
Because every person’s health history and risk profile is different, it is important to discuss your individual circumstances with a GP or specialist. They can review your personal and family medical history, any known genetic risk factors, and other relevant health information to determine whether further assessment or early detection testing may be appropriate for you.
Our Early Detection services are for people who may be at higher risk of cancer and want to take a proactive step with a doctor. That includes people concerned about pancreatic, ovarian or breast cancer, and people who want to consider their risk across a broader range of cancers, including bowel, lung, liver, oesophageal and gastric cancer.
You may wish to talk to a doctor about an early detection assessment if you:
- have a family history of cancer
- have inherited genetic risk factors, such as a BRCA gene change
- have been advised by your doctor that you are at increased risk, or
- simply want to understand your personal cancer risk and the options available.
Not sure if an assessment is right for you? Speak with your GP, book a telehealth consultation, or make an appointment at an Early Detection Clinic. A doctor can review your personal and family history and advise what, if anything, is appropriate for you.
Multi-Cancer Risk
If you are concerned about more than one type of cancer, an early detection assessment lets you and a doctor consider your risk across a range of cancers in a single conversation, including pancreatic, ovarian, breast, bowel, lung, liver, oesophageal and gastric cancer. A doctor will discuss your history and whether an assessment is appropriate for you.
Pancreatic Cancer
You may be at higher risk of pancreatic cancer if you have a strong family history of pancreatic cancer, carry a gene change associated with pancreatic cancer, or are over 50 with new-onset type 2 diabetes. A doctor can talk through your risk and the options available.
Ovarian Cancer
Women with a family history of ovarian, breast or related cancers may be at higher risk of ovarian cancer. A doctor can review your personal and family history and discuss whether an assessment is appropriate for you.
Breast Cancer
Women with a family history of breast cancer, or who have been told they have dense breast tissue, may wish to discuss their breast cancer risk with a doctor. A consultation can help you understand your options alongside your regular breast screening. Your doctor will confirm whether an assessment is suitable for you.
Send us a message
Ask us about Early Detection Services*
A client services manager will follow up personally. *We can help with information for Early Detection Services. We can't discuss symptoms or give medical advice. If you have symptoms or health concerns, please speak to your doctor.
Not sure where to start?
A process designed around you and your doctor. Any assessment is arranged and overseen by a registered Australian doctor.