Have a question?
Speak with a friendly client services manager — request a call back or book a telehealth session today and get clear answers about testing, your risk, and your next step.
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Whichever way suits you best, you’ll get clear, unhurried answers from a real person.
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Fill in the form below and a client services manager will call you back, Monday to Friday, 9am–5pm AEST (Sydney)
Book telehealth
Speak with a registered Australian doctor about testing, your risk, and your eligibility.
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Frequently asked questions
Find quick answers to the questions we hear most.
Do I need to speak to a doctor first?
Yes you do. There are 3 ways that you can do this: in person via an appointment with your regular GP, in person via an appointment with a specialist, or via a telehealth appointment.
Our early detection service is designed for people who may be at a higher risk of pancreatic, ovarian or breast cancer. This may include people who:
- Have a family history of pancreatic, ovarian or breast cancer
- Have inherited genetic risk factors (such as BRCA mutations)
- Have been advised by their doctor that they are at increased risk
- Would like to discuss whether early detection testing is appropriate for them
Who is the early detection service for?
Our early detection service is designed for people who may be at a higher risk of pancreatic, ovarian or breast cancer. This may include people who:
- Have a family history of pancreatic, ovarian or breast cancer
- Have inherited genetic risk factors (such as BRCA mutations)
- Have been advised by their doctor that they are at increased risk
- Would like to discuss whether early detection testing is appropriate for them
Not sure if you’re eligible? Speak with your GP, book a telehealth consultation, or make an appointment with a specialist.
Where can I get my blood sample taken?
How long does it take for my doctor to get my results?
3 weeks
Who should consider getting tested?
Pancreatic cancer testing
You may be at high risk of pancreatic cancer if you have a strong family history of pancreatic cancer, have a gene mutation associated with pancreatic cancer, or are over 50 years of age with new-onset type 2 diabetes.
Ovarian cancer testing
For women with a family history of ovarian, breast, or related cancers, this type of testing (known as advanced epigenetic blood-based testing) may help detect ovarian cancer at earlier stages, potentially improving survival outcomes.
Breast cancer testing
For women with a family history of breast cancers, 30 or more years of age, confirmed dense breast tissue (known as BI-RADS Category C or D), and with no previous history of cancer (except non-melanoma skin cancer). You should not be breastfeeding or pregnant. This testing should be performed within 3 months of breast images (e.g., mammogram or ultrasound).
Tell us what's on your mind
Whether it’s about eligibility, cost, or results — a client services manager will follow up personally.
Friendly, judgement-free support
Clear answers about eligibility & cost
We respond within 1 business day
From your question to your results
However you got in touch, here’s what happens once you’re ready to move forward.