Have a question?
For general enquiries and costs speak with our friendly Client Service Manager — request a call back or book a telehealth session today.
For any clinical questions, book a telehealth appointment and get clear answers about your risk, and your next step.
Average time for our team to get back to you
Choose how you'd like to get in touch
Whichever way suits you best, you’ll get clear, unhurried answers from a real person.
Request a call
For general enquiries and costs fill in the form below and a client services manager will call you back, Monday to Friday, 9am–5pm AEST (Sydney)
All clinical questions must be answered by a doctor, please book a telehealth consultation.
Book telehealth
Speak with a registered Australian doctor about testing, your risk, and your eligibility.
Email us
Prefer to write it down? We respond within 1 business day with clear, personalised guidance.
Frequently asked questions
Find quick answers to the questions we hear most.
Do I need to speak to a doctor first, and why is it important ?
Yes, you do. There are three ways to access a referral: through an appointment with your regular GP, an appointment with a specialist, or via a telehealth consultation.
Because every person’s health history and risk profile is different, it is important to discuss your individual circumstances with a GP or specialist. They can review your personal and family medical history, any known genetic risk factors, and other relevant health information to determine whether further assessment or early detection testing may be appropriate for you.
Our Early Detection Service is designed for people who may be at a higher risk of pancreatic, ovarian or breast cancer. This may include people who:
- Have a family history of pancreatic, ovarian or breast cancer
- Have inherited genetic risk factors (such as BRCA gene mutations)
- Have been advised by their doctor that they are at increased risk
- Would like to discuss whether early detection testing may be appropriate for them
Who is the early detection service for?
Our early detection service is designed for people who may be at a higher risk of pancreatic, ovarian or breast cancer. This may include people who:
- Have a family history of pancreatic, ovarian or breast cancer
- Have inherited genetic risk factors (such as BRCA mutations)
- Have been advised by their doctor that they are at increased risk
- Would like to discuss whether early detection testing is appropriate for them
Not sure if you’re eligible? Speak with your GP, book a telehealth consultation, or make an appointment with a specialist.
Where can I get my blood sample taken?
How long does it take for my doctor to get my results?
3 weeks
Who should consider getting tested?
Pancreatic cancer testing
You may be at high risk of pancreatic cancer if you have a strong family history of pancreatic cancer, have a gene mutation associated with pancreatic cancer, or are over 50 years of age with new-onset type 2 diabetes.
Ovarian cancer testing
For women with a family history of ovarian, breast, or related cancers, this type of testing (known as advanced epigenetic blood-based testing) may help detect ovarian cancer at earlier stages, potentially improving survival outcomes.
Breast cancer testing
For women with a family history of breast cancers, 30 or more years of age, confirmed dense breast tissue (known as BI-RADS Category C or D), and with no previous history of cancer (except non-melanoma skin cancer). You should not be breastfeeding or pregnant. This testing should be performed within 3 months of breast images (e.g., mammogram or ultrasound).
Tell us what's on your mind
Whether it’s about eligibility, cost, or results — a client services manager will follow up personally.
Friendly, judgement-free support
Understand costs
We respond within 3 business days
From your question to your results
However you got in touch, here’s what happens once you’re ready to move forward.