Terms & Conditions

This website and platform is owned and operated by BCAL Diagnostics Limited (BCAL Diagnostics Limited, we or us), and the information and other material on this website (Material) has been prepared by us or on our behalf. Your continued use of this website constitutes your agreement to and acceptance of these terms:

  1. Disclaimer: This website has been developed as a service to consumers. The information provided on this website is not intended to be medical advice or as a substitute for medical advice. BCAL Diagnostics Limited have directed a third-party service provider to manage this website, to collect and use your personal information, as well as providing questionnaire results, updates and educational resources on disease management. BCAL Diagnostics Limited and its service providers comply with all legal requirements of Australia concerning privacy including the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (“APPs”).
  2. Website information: You acknowledge that BCAL Diagnostics Limited does not guarantee or warrant the accuracy, currency, and completeness of the information on this website. BCAL Diagnostics Limited strives to ensure that the information provided on the website is accurate and up-to-date. However, BCAL Diagnostics Limited reserves the right at any time to change or add to the information provided on this website, including these terms, without notice.
  3. Payment: To the extent that you purchase goods or services from us through this website and platform, separate terms and conditions will apply to that supply.
  4. Viruses: BCAL Diagnostics Limited does not warrant that this website will be free from viruses or other threats to your computer systems or software that may be transferred electronically. BCAL Diagnostics Limited will not be liable to you for any damage caused by any such viruses or other material.
  5. Privacy: BCAL Diagnostics Limited recognises the importance of protecting your privacy. BCAL Diagnostics Limited is bound by and is committed to observing its obligations under the Privacy Act 1988 (Cth) and the APPs set out in Schedule 3 to that Act. BCAL Diagnostics Limited have engaged Rosemary Health Pty Ltd, trading as RoseRx (ABN 72 632 003 377), a third-party service provider, to manage this website, to collect and use your personal information, as well as providing updates and educational resources on [disease condition/area]. For details on RoseRx privacy policy please click here. RoseRx is a Digital Software and Service firm that provide a personalised pathway for patients to navigate to a healthcare professional.
  6. Linked third-party sites: Hyperlinks and pointers to websites operated by third-parties may appear on this website from time to time and are for user convenience only. Those third-party websites do not form part of this website, are not under the control of BCAL Diagnostics Limited and are not otherwise associated with BCAL Diagnostics Limited. BCAL Diagnostics Limited responsibilities to you under these terms apply only in relation to your use of this website and end as soon as you leave it. Any questions about the information collection or other policies of those websites should be directed to the owners of those websites. BCAL Diagnostics Limited does not endorse or warrant anything in relation to linked third party websites including, without limitation, the accessibility, accuracy, quality of service, completeness, security or reliability of any information, products, services or links provided by or through them, or the collection or use of any personal information by such websites or website owners. You access linked third party websites entirely at your own risk.
  7. Copyright and Trademarks: Unless otherwise indicated, BCAL Diagnostics Limited owns, or uses under licence, all copyright, trademarks and other intellectual property rights in the contents and design of this website. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws and as permitted below, you must not reproduce, adapt, store in a retrieval system, transmit, print, display, perform, publish the whole or any part of this website. You may view the content of this website on your internet browser and also print copies of the content for your own personal or non-commercial purposes only, provided that you do not remove or modify any copyright notices from such copies. You acknowledge that you do not acquire any ownership rights or any other by downloading copyright material. The BCAL Diagnostics Limited name and logo are trademarks of BCAL Diagnostics Limited and its related bodies corporate. You must not use those names or any related logos without first obtaining BCAL Diagnostics Limited written consent. If BCAL Diagnostics Limited provides written consent for your use of any of those names or related logos, you must include a statement attributing those names and related logos to BCAL Diagnostics Limited. In any event, BCAL Diagnostics Limited reserves any rights not expressly granted in these terms.
  8. Exclusion of liabilities: To the extent legally permitted, BCAL Diagnostics Limited is not liable to you for any claim, expense, loss or damage incurred by you arising directly or indirectly out of your access or use of (or inability to access or use) this website, whether direct, consequential, special, indirect or other loss or damage, and whether such liability arises out of contract, tort, statute or otherwise.
  9. Jurisdiction: These terms and any disputes arising under them or otherwise in relation to this website are governed by the laws applying in New South Wales and the courts having jurisdiction in that State. If any provision of these terms is held by a court to be contrary to law, then that provision will not form part of these terms to the extent of the invalidity but all the other terms will remain in full force and effect.
  10. References to BCAL Diagnostics Limited: Any references to BCAL Diagnostics Limited in these terms include a reference to its employees, agents and contractors and each of their respective employees, agents and contractors.

 

Payment Terms

Pricing

All prices for diagnostic tests and Services are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change our prices at any time, but price changes will not affect orders already placed.

Payment Processing

We use Stripe, a third-party payment processor, to securely process all transactions. By making a purchase, you agree to provide current, complete, and accurate payment information. Accepted payment methods include:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Digital wallets (Apple Pay, Google Pay)
  • Other payment methods supported by Stripe

Payment Authorisation

When you submit your payment information, you authorise us to charge the full amount of your test order to your selected payment method. Payment is required at the time of purchase to generate your pathology referral, which you will present at the pathology collection centre.

Payment Security

All payment information is processed securely through Stripe’s encrypted payment gateway. We do not store your complete credit card information on our servers. Your payment data is subject to Stripe’s Privacy Policy and security standards, including PCI DSS compliance.

Transaction Confirmation

Upon successful payment, you will receive:

  • An immediate on-screen confirmation
  • An email receipt containing your order details and transaction ID
  • Your pathology referral form to present at the collection centre

Failed Transactions

If your payment fails or is declined:

  • Your order will not be processed
  • You will be notified immediately via email
  • No pathology referral will be generated
  • You may attempt to complete the purchase again with updated payment information

Refunds and Cancellations

Cancellation Before Blood Collection: You may cancel your order and receive a full refund if you contact us before you have attended the pathology collection centre for your blood test. Refunds will be processed to your original payment method within 5-10 business days.

No Refunds After Blood Collection: Once your blood sample has been collected at the pathology centre, the order becomes non-refundable. This is because laboratory processing begins immediately after sample collection.

Expired Referrals: Pathology referrals are typically valid for a specified period (as indicated on your referral form). If your referral expires before you attend the pathology centre, you may be eligible for a refund or replacement referral. Contact us to discuss your options.

Service Issues: If the pathology collection centre is unable to collect your blood sample due to circumstances within our control (invalid referral, technical issues with our service), you will receive a full refund. Issues related to the pathology centre’s operations or your medical suitability for the test are not eligible for refund.

Refund Processing Time

Approved refunds will be processed within 5-10 business days from the date of your refund request. The time for the refund to appear in your account depends on your financial institution’s processing times, typically 5-10 additional business days.

Payment Disputes and Chargebacks

If you have concerns about a charge, please contact us directly before initiating a chargeback with your payment provider. We will work with you to resolve any issues. Initiating an unauthorised chargeback may result in:

  • Suspension of your account access
  • Inability to access test results
  • Legal action to recover owed amounts and chargeback fees

Currency and International Payments

All transactions are processed in Australian Dollars (AUD). If you are paying with a card issued in another currency, your financial institution will convert the charge at their prevailing exchange rate and may apply foreign transaction fees.

Taxes

Prices include Goods and Services Tax (GST) as required by Australian law where applicable. You are responsible for any additional taxes or duties that may apply based on your location.

Billing Errors

If you believe there is an error in your billing, contact us within 60 days of the transaction date. Include your order reference number, transaction details, and a description of the error. We will investigate and respond within 10 business days.

Pathology Collection

Your payment generates a pathology referral that you must present at an approved pathology collection centre. You are responsible for attending the collection centre during their operating hours. We do not control pathology centre wait times, availability, or collection procedures.